How do I place an order, and how does delivery work?
To place an order with IzzyLoops you simply add the items to your cart. When you have finished shopping just click on the button that says cart and follow the necessary steps to purchase your item. When you get to the cart it will offer you the relevant options for delivery.
FREE COLLECTION - we are able to arrange with you a collection from the shop.
STANDARD DELIVERY £3.95- Please allow 3-5 days. We usually try and post first class royal mail depending on the weight of your order.
ANNIE SLOAN ORDERS £6.99- Any paint orders will be sent PARCEL FORCE next day, any orders before 2pm will be booked in on the next day. For example, if you order on a Monday before 2pm your order will be packed and sent the next day, so you can expect your delivery on the Wednesday.
NOTE; We do not deliver Furniture, please collect in store or call to discuss a delivery service.
Can you personalise products?
Yes. candles and furniture can be personalised to your taste. If you like our products, but would like to change style, colour or add a personal touch, please contact us via email.
When are you open?
We are open Monday to Saturday 10.00am-5.00pm
Our full candle range & handmade products are available 24/7 online but we have lots of other stock in our bricks & mortar shop.
If you see something through the window or on social media which isnt on the website, give us a call or drop us a message!
Do you allow returns?
We can exchange products only, within 28 days of your purchase date, paint/wax needs to be un opened.
We cannot offer a refund if you decide againt your purchase but we can offer a voucher to spend in the shop.
WORKSHOP CANCELLATION POLICY
If you need to cancel a workshop
We try our best to price our workshops fairly and offer good value for money. We therefore have a clear non-refundable policy to ensure that we cover our costs and the ongoing viability of the workshop.
We do appreciate that sometimes-unforeseen circumstances may mean that you can’t attend a workshop so we are happy for you to send along a friend to take your place, we will need their name and contact details prior to the workshop.
If you contact us at least 14 days in advance of the start date of the workshop, then we can offer a transfer to the same workshop on an alternative date, providing there are places available or a workshop is planned. If there are no suitable future dates, we can provide a voucher to be used for a future workshop booking.
Please note that there are no make-ups for missed sessions.
Our right to cancel a workshop
Should we need to cancel a workshop due to unforeseen circumstances, we will aim to give you as much notice as possible of the cancellation. Unfortunately, we cannot accept any liability for travel or other costs.
Parties / private workshops
A non-refundable 50% deposit Per person is required to secure a booking. The remaining balance must be paid 14 days before the date of the party. Minimum of 8 people per private booking is required.
Which methods of payment do you accept?
Paypal is our primary payment method, you dont need an account to use it, just follow the steps after checkout.